Listen Customers trying to call Sears Canada to inquire about a refund for extended warranty plans are being put on hold and not receiving answers even when they finally get hold of an operator, according to several reports received by Global News. The company, however, added that customers who have purchased a so-called Sears Protection Agreement within the last 30 days would be able to get a refund. Sears Canada locations that could be liquidated and shut down this year But claiming that refund might be tricky. Several people contacted Global News reporting that when called Sears to ask about their eligibility for the refund, they waited on hold for over an hour and failed to get answers.
The year-old company has been struggling for several years and is drowning in debt. The filing in federal bankruptcy court in New York came in the early hours of Monday morning.
The company issued a statement saying it intends to stay in business, keeping open stores that are profitable, along with the Sears and Kmart websites. As of the filing, about stores remained open and the company employed 68, workers.
That's down from 1, stores with 89, employees that it had as recently as February. Read More But Sears said that it's looking for a buyer for a large number of its remaining stores, and it will close at least stores near the end of this year.
That's in addition to the 46 store closings already planned for next month. The company did not rule out additional store closings as the bankruptcy process proceeds.
Eddie Lampert, the company's chairman and largest shareholder, gave up the title of CEO. The company will now be run by three of the company's top executives. For years, Lampert has claimed the company was making progress to end its years of ongoing losses.
He said the bankruptcy process would allow the company to shed debt and costs and "become a profitable and more competitive retailer. The upcoming holiday season will be a particular challenge for Sears. It will need to do better than last year.
While other traditional retailers enjoyed strong holiday sales, Sears and Kmart both reported sharp drops. Sears' problems go back decades Sears fell out of shoppers' favor over the past decades as online stores and big box rivals, including Walmart WMT and Home Depot HDbeat Sears on price and convenience.
Sears store in Jackson, Mississippi, But many of Sears' problems were self-inflicted. Its management tried to compete by closing stores and cutting costs. It slashed spending on advertising and it failed to invest in the upkeep and modernization of its outlets. Sears and Kmart stores grew barren and rundown.
Losses piled up in the billions of dollars. Debt mountedand the company's cash reserves disappeared.Business Insider.
Business Insider spoke with more than a dozen employees, ranging from store clerks to senior executives, about the unraveling of Sears. Lampert's plan is for Sears to one.
Eddie Lampert's hedge fund has a new plan for cutting Sears debt. The main beneficiary would be Eddie Lampert's hedge fund. Lampert, Sears Holdings Corp.'s chief executive officer, called this. Sears corporate office information.
Including their headquarters address, phone number. Also, customer complaints and reviews. I told her that I am pissed and did not plan to call them again. So she called them and connected me. I WILL NEVER SHOP AT SEARS AGAIN AND NOR WOULD I RECOMMEND THEM TO MY WORSE ENEMY-KEEP YOUR BUSINESS AND GO.
Mar 30, · Earlier this year, Sears announced plans to close Sears and Kmart stores. That will save Sears nearly $1 billion in operating costs and may help it trim its massive debt load. Continue to evaluate strategic options for our Kenmore ® and DieHard ® brands and our Sears Home Services and Sears Auto Centers business through partnerships, joint ventures or other means.
Sears Holdings has announced the Dayton Mall Sears will close in November and 45 other Sears stores will close nationwide. Sears Dayton Mall closing: 7 things to know about plan to change business.